Goods are subject to return only upon presentationcheck and in the presence of packaging. Many of the residents of our country have heard this phrase more than once and take it quite ordinary, as it should. Meanwhile, to return the goods to the store, having lost the cash receipt, is quite an achievable venture. Of course, the prospect of registering a return of a defective item, and even without a check, will not cause a storm of enthusiasm among the sellers. Moreover, they have plenty of reasons and excuses in reserve to avoid doing so. But the law is on your side, and if you know and understand your rights, the sellers will have nothing else to do but fulfill your reasonable demands.
So, you bought the defective goods. You did not take the check from the store or you lost it. Your child from the original packaging built a garage for cars or a doll house. It would seem that everything is against you. But ... Not everything is lost yet. We study attentively the Law on the Protection of Consumers' Rights.
You can make a return of goods without a check atobservance of at least two mandatory conditions. It should be purchased not later than two weeks ago, and its presentation should remain the same. Only such goods are subject to exchange. By the way, the loss of packaging does not affect the concept of the preservation of a presentation. Next, your task is to find the witnesses of the purchase, and then you can refer to their testimony. Such a witness may well be your relative, friend or just a neighbor who was present in the store at the time of purchase and very well remembered this fact.
In the event that witnesses purchase by youThe defective thing was not, to return the goods without a check would be more difficult, but still real. Try to make every effort and wit to confirm the fact of purchase in this store. To this end, and fit branded store packaging, labels and labels, and all sorts of tags with store marks. Perhaps the serial number of the product will be fixed in the store's certificates. In general, you have pretty much to strain your thinking activity.
And the last thing you need to do is set upyourself accordingly. You should clearly realize that returning a product without a check is unlikely to be a sweet and fun adventure. Your nervous system will have a severe test for strength. For you this is an isolated case, but for shop workers, such stories become ordinary. However, there are also pleasant exceptions.
So, you are talking to the seller with an urgentrequest for exchange of goods or refund. The first and unshakable rule for such communication is endurance. Try to be persistent, without going over to high tones, much less insults. If the seller or service manager immediately refuses to meet your just requirements - it does not matter. Compose a claim letter for the return of goods without a receipt in writing. In the text, list all the circumstances and proof of purchase. The claim must be short and sufficiently rigid, and it should be written in two copies. One of them you leave to yourself, the second - give the seller. Do not forget that the seller must leave a signature or other mark on your document when accepting a claim. If you are categorically refused and in receiving a written claim, immediately contact the administration of the store. Most likely, the sales manager will not bring the case to trial and will meet you halfway.
It is possible that you will be accused ofimproper operation of the purchase. In this situation, require an examination, preferably in your presence. And do not worry about the remuneration of specialists. Examination should be carried out at the expense of the seller, but only if it is not proven that you have incorrectly transported, stored or exploited the goods. But in case if the experts confirm your correctness, you must immediately return the money for a substandard purchase.
As you can see, the return of goods without a check with the manifestation of a certain amount of perseverance and determination is not such a useless and hopeless occupation.